Frequently Asked Questions

Welcome to our customer care page. What are you looking for? A fast answer? Than please check our most common customer questions. If you can't find the answer that pleases you than leave a message by filling in the contact form.

1. Ordering

  1. Select the product(s) of your choice and add to the shopping cart.
    If you place a pre-order then your order will be shipped once all products are in stock. If you would like to receive certain fabrics sooner (which are in stock), please make a separate order for those fabrics which are in stock and a separate one for the pre-order.
  2. Check your cart (fill in a discount code if available) and proceed to checkout.
  3. Enter your address and full contact details. Check your delivery address carefully.
  4. Log in, sign up or place the order as a guest.
  5. Carefully review your order. After your order is placed we are not able to change it (except
    pre-orders). Proceed to checkout.
  6. Choose one of the different payment options and pay the way you prefer.

By placing an order you became part of Family Fabrics. Now it's our turn to deliver your order as soon as possible!


After you've placed an order, you will receive a confirmation by email. It is possible that this e-mail ends up in your spam folder. If information is missing or incorrect, we will contact you for more details.

The time between placing an order and processing it is very short. It is therefore not possible to
change a standard order. Pre-orders can be changed afterwards by contacting customer service. In case you've entered an incorrect delivery address also contact us a.s.a.p. 😉

  • Paypal
  • Creditcard: Maestro, American Express, Mastercard & Visa
  • iDEAL
  • Bancontact
  • Sofort ( Klarna )
  • Bank deposit

2. Shipping

Don’t ‘worry. It is common that the tracking does not update its status every day. If the package
status has not changed within 48 hours please contact us. We as your new family will do our best to solve the problem. ​

If you not receive your package within 3 weeks, than we will start an investigation at the carrier. This can take up to 7 working days to get feedback from them. Unfortunately we need to be patient and wait till they get back to us.

Thank you for your understanding. Always track your track & trace code on the website of the carrier before contacting us.

Indication rate (the exact rate may depends on the quantity)

Holland: € 6,95
Belgium & Germany: € 9,50
UK & Greece: € 25,00
Rest EU: € 16,00

Finland / Sweden / Norway: € 31,00

Switzerland: by UPS

  • 0-2 kg - € 23,00
  • 2-4 kg - € 28,00
  • 4-7 kg - € 34,00

USA, Canada & Australia

  • 0-2 kg - € 32,00
  • 2-4 kg - € 39,00

Japan: € 35,00

Please contact us at info@familyfabrics.nl if your country of residence does not include in our shipping list.

Indication rate (the exact rate depends on the quantity of products and actual rates of the carrier chosen). Mainly we use DHL as our preferred carrier. Countries outside EU will be serviced by UPS. Do you prefer receiving you order at a pick-up point or do you want to use another carrier? Just ring a bell.

 It could happen that your carrier says he delivered a package but he didn’t or that it should be
delivered but you were not at home......​

Unfortunately it sometimes happens that a package cannot be delivered and is send back to our warehouse in The Netherlands. The moment we receive your package, it will be checked and processed as a return.

If another item was delivered instead of the item you ordered, we would kindly ask you to contact our customer service. Please email us a picture and refer to your order number. We will sent you a return label or maybe when it’s your lucky day the item can be used as a present for someone else.

We are sorry to hear the goods are damaged, please contact customer service immediately. Please provide us with your order number and description of the quantity supported with a photo of the defect or damaged product. If the package is damaged you should refuse the delivery.

It sometimes occurs there is a test hole in the fabric you receive. This doesn’t automatically means your fabric is damaged. We already took care of this by putting more length of fabric on the roll you receive.

We are sorry to hear the goods are damaged, please contact customer service immediately. Please provide us with your order number and description of the quantity supported with a photo of the defect or damaged product. If the package is damaged you should refuse the delivery.

3. Returns

Private orders can’t be returned.
Wholesale orders can be returned under the following conditions:

  • Customized products may not be exchanged or returned. All custom designed products are
    not returnable.
  • All cut fabrics may not be exchanged or returned.
  • Our returning policy lasts 30 days starting from the day you receive the order. If 30 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange of products.
  • To be eligible for a return, your item must be unused and has to be in the same condition as you received it. It also has to be originally packed.
  • To complete your return an order number is required.
  • There are certain situations where only partial refunds are granted:
  • Any item not in its original condition or that are damaged for reasons not due through our
    fault.
  • Any item that is returned more than 30 days after delivery.

Wholesale order return address

Family Fabrics
Department: wholesale returns
Nipkowweg 2
8501 XH Joure
The Netherlands


(please note that costs that are made to return products are non-refundable)

You will be responsible for paying your own shipping costs if returning a product . Shipping costs are non-refundable.

Once your return (only wholesale orders) is received and inspected (normally within 24 hours after receiving in our warehouse in The Netherlands), we will send you an email to notify you that we have received your returned item. If it's approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original payment method.

If you haven’t received your refund within 5 working days please contact us our customer
service.

4. Other Questions

Recommended machine wash at 30 degrees, medium ironing, dry cleaning, no bleach. It is recommended to first test a small piece.

We launch a minimum of 4 collection per year. In between we might introduce in between some additional designs depending on our creative department

Thanks for visiting our page!