Frequently Asked Questions
Welcome to our FAQ Page Before sending us an email, kindly check the below FQA for your answer. If you can't find your answer, then we looking forward to receive your message
Placing an order is very easy with our online checkout in six steps. You just have to follow the instructions on the screen:
- Select the product(s) you want and add them to your cart. If you place a "PRE ORDER then your order will be shipped once all products are in stock
- Check your cart, fill in your discount code if you have one and proceed to the checkout
- Log in, sign up or place the order as a guest
- Enter your address details
- Carefully review your order, after your order is placed we are not able to change or cancel it. Proceed to checkout.
- Choose one of the different payment options and pay for your order
Now it's our turn to deliver your order as soon as possible!
After you've placed your order, you will receive an email confirming that we have received your order. It is possible that this e-mail ends up in your spam folder. We verify whether the personal and payment details provided are complete and truthful. If information is missing or incorrect, we will contact you for more details.
The time between placing an order and processing it is very short. It is therefore not possible to change an order.
In case you've entered an incorrect delivery address, please contact customer service via the contact form
- Creditcard: Maestro, American Express, Mastercard & Visa
- Klarna Pay later
- Bank deposit
It is common that the tracking does not update its status every day. If the package has not arrived after 3 weeks since we have send it, we will start an investigation at the carrier which can take up to 7 working days to get feedback from. Unfortunately we need to be patient for them to get back to us. Thank you for your understanding
Indication rate (the exact rate depends on the quantity)
Holland: € 6,95
Belgium & Germany: € 9,50
UK & Greece: € 25,00
Rest EU: € 16,00
Finland / Sweden / Norway: € 31,00
Switzerland: by UPS
- 0-2 kg - € 23,00
- 2-4 kg - € 28,00
- 4-7 kg - € 34,00
USA, Canada & Australia
- 0-2 kg - € 32,00
- 2-4 kg - € 39,00
Japan: € 35,00
Please contact us at firstname.lastname@example.org if your country of residence does not include in our shipping list.
We ship from Holland worldwide. See below the delivery time under normal circumstances.
* In Days
- Netherlands 1-2
- Germany 2-3
- United Kingdom 3-4
- Luxembourg 2-3
- France 3-4
- Denmark 3-4
- Poland 3-5
- Spain 6-8
- Italy 6-8
- Austria 3-4
- Hungary 9
- Estonia 11
- Sweden Up to 1 week
- Romania Up to 1 week
- Finland Up to 1 week
- Greece Up to 2 week
- Portugal Up to 2 week
- US & Canada 1-2 weeks
- Japan 1-2 weeks
Unfortunately it happens sometimes that a package cannot be delivered and is send back to our warehouse. The moment we receive your package, it will be checked and processed as a return. We will proceed to a full refund.
If you still want to receive the product, you can place a new order on our webshop.
If this item was delivered instead of the item you ordered, we would ask you to contact our customer service.
We are sorry to hear the goods are damaged, please contact customer service immediately, no later than 48 hours. Please provide us with your order number & description of the quantity and supported with a photo.
If the package is damaged you should refuse the delivery.
Customized products may not be exchanged or returned.
All cut fabrics (less than 10 meters) may not be exchanged or returned.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If it's approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
4. Other Questions
Recommended machine wash at 30 degrees, medium ironing, dry cleaning, no bleach. It is recommended to first test a small piece.
We launch a minimum of 4 collection per year. In between we might introduce in between some additional designs depending on our creative department